Terms and Conditions
Effective date: 1 May 2026 · GloWorm Guard (Pty) Ltd
Please read these Terms and Conditions ("Terms") carefully before using the GloWorm Guard platform operated by GloWorm Guard (Pty) Ltd ("we", "us", or "our"). By registering for or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service — the GloWorm Guard platform, including all web interfaces, APIs, WireGuard VPN provisioning, AdGuard DNS filtering, parental-control features, and any associated applications.
- Account — the registered user account associated with a Family ID.
- Family — the household unit managing one or more Devices under a single Account.
- Device — any endpoint (phone, tablet, computer, or similar) provisioned through the Service.
- Subscription — the recurring monthly plan selected during or after sign-up.
2. Eligibility
You must be 18 years or older to create an Account. By accepting these Terms you confirm that you are at least 18 years of age and have full legal capacity to enter into a binding agreement under the laws of the Republic of South Africa.
3. Account Registration
You agree to provide accurate, complete, and current information during registration and to keep it up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at info@gloworm.co.za if you suspect unauthorised access.
4. Subscription Plans and Billing
GloWorm Guard offers the following monthly subscription plans. All prices are inclusive of applicable VAT:
| Plan | Max Devices | Monthly Price |
|---|---|---|
| Starter | 5 devices | R 250 |
| Family | 10 devices | R 400 |
| Family Pro | 15 devices | R 550 |
All plans include the complete feature set. Subscription fees are charged monthly in advance from the day the free trial expires. We use a third-party payment processor; your payment details are governed by that processor's own terms and are not stored on our servers. We reserve the right to adjust pricing with 30 days' written notice.
5. Free Trial
7-day free trial: Every new Account receives a 7-day free trial. No payment is taken during the trial period. Your chosen plan activates automatically at the end of the trial unless you cancel beforehand.
Each Family is entitled to one free trial. We reserve the right to verify eligibility and to deny or revoke a trial if abuse or misuse is detected.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
- Attempt to circumvent, disable, or bypass any parental-control or DNS-filtering feature;
- Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service;
- Use the Service to harass, abuse, stalk, threaten, or harm any person;
- Resell, sublicense, or commercialise access to the Service without prior written consent;
- Introduce malware, viruses, or any malicious code into the Service or connected systems;
- Attempt to gain unauthorised access to any other user's Account or data.
Violation of this clause may result in immediate suspension or termination of your Account without refund.
7. Device Limits
You may connect up to the number of Devices permitted by your active Subscription plan. Attempting to exceed your Device limit will result in additional Devices being rejected until you upgrade to a higher plan.
8. Service Availability
We strive for high availability but do not guarantee uninterrupted, error-free access to the Service. The Service may be temporarily unavailable due to planned maintenance, upgrades, or circumstances beyond our reasonable control (including third-party outages, force majeure events, and network disruptions). We will endeavour to provide advance notice of planned maintenance via email or in-app notification.
9. Intellectual Property
All intellectual property in the Service — including software, source code, designs, trademarks, logos, and content — remains the exclusive property of GloWorm Guard (Pty) Ltd or its licensors. These Terms do not transfer any ownership rights to you. You receive only a limited, non-exclusive, non-transferable licence to use the Service for its intended personal and household purpose during an active Subscription.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by applicable South African law, we expressly disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that all harmful, inappropriate, or unwanted content will be blocked.
11. Limitation of Liability
To the fullest extent permitted by South African law, GloWorm Guard (Pty) Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising out of or in connection with your use of, or inability to use, the Service.
Our total aggregate liability to you for any claim arising under or related to these Terms shall not exceed the total Subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.
12. Termination
You may cancel your Subscription at any time via the Account settings page. Cancellation takes effect at the end of the current billing period; you retain full access until that date. We may suspend or terminate your Account immediately and without notice if you breach these Terms, fail to pay Subscription fees, or engage in fraudulent, abusive, or illegal behaviour.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of South Africa.
14. Changes to These Terms
We may update these Terms from time to time. We will provide at least 14 days' written notice (via email and/or in-app notification) before material changes take effect. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those changes.
15. Contact
Legal enquiries: info@gloworm.co.za
GloWorm Guard (Pty) Ltd — www.gloworm.co.za — info@gloworm.co.za
Effective date: 1 May 2026 · All rights reserved.